Q: Why was my account suspended?

Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines. <h3 id="commonreasonsforaccountsuspensioninclude">Common reasons for account suspension include:</h3> <ul> <li>Invalid or fraudulent referrals</li> <li>Using VPNs or proxy servers to hide your real location</li> <li>Fraudulently completing offers</li> <li>Providing false or fictitious information during surveys or signups</li> </ul> These rules help keep the platform fair and secure for all users. If you believe your account was suspended by mistake, please reach out to us through chat Our support team will be happy to review your case and provide further assistance.

Q: My PayPal reward hasn’t arrived, what do I do?

PayPal rewards on ZoomBucks are typically delivered within 1 business day, but in some cases, it may take up to 2-3 ** business days** to fully process your payment. Furthermore, trusted users will receive their rewards within minutes. If you are a new user, it is completely normal to receive your reward within 1 business day. <h3 id="commonreasonsfordelay">Common Reasons for Delay:</h3> <ul> <li>Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.</li> <li>PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.</li> <li>High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.</li> </ul> <hr />

Question 1

Why was my account suspended?

Accepted Answer

Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines.

Common reasons for account suspension include:

Invalid or fraudulent referrals
Using VPNs or proxy servers to hide your real location
Fraudulently completing offers
Providing false or fictitious information during surveys or signups

These rules help keep the platform fair and secure for all users.

If you believe your account was suspended by mistake, please reach out to us through chat

Our support team will be happy to review your case and provide further assistance.

Question 2

My PayPal reward hasn’t arrived, what do I do?

Accepted Answer

PayPal rewards on ZoomBucks are typically delivered within 1 business day, but in some cases, it may take up to 2-3 ** business days** to fully process your payment. Furthermore, trusted users will receive their rewards within minutes.

If you are a new user, it is completely normal to receive your reward within 1 business day.

Common Reasons for Delay:

Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.
PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.
High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.

Question 3

When will I receive my reward?

Accepted Answer

At ZoomBucks, we work hard to ensure that your rewards are delivered quickly and reliably. Most Paypal, Amazon and gift card rewards are processed within 1 business day, and in many cases, users receive their rewards within minutes.

What to Expect

Typical delivery time: Within 1 business day
Fastest delivery: Some users receive rewards almost instantly
Delays: If your account is under review by our security team, processing may take longer
Unavailable rewards: In rare cases, if a reward becomes temporarily unavailable, we will notify you by email

Before You Reach Out

Please allow at least 5 full business days from the time of your redemption before contacting support about a missing reward. Business days do not include weekends or holidays.

Check Your Email

Sometimes reward notifications can end up in your Spam or Junk folder.
Be sure to:

Check those folders
Mark any ZoomBucks emails as "Not Spam" or "Safe" to ensure future emails go to your inbox

Still need help after 5 business days?
Our team is here for you. Reach out via Chat and we’ll be happy to assist.

Question 4

Why do I get an "Access Denied Error"

Accepted Answer

If you’re getting an “Access Denied” error, it’s usually because of one of the following reasons:

You’re trying to log in from a different country than the one you originally signed up from.
There’s been a suspicious login attempt or unusual activity on your account.

To help keep accounts secure, we may temporarily block access in these situations.

If you believe this is a mistake or need help regaining access, please contact us through our live chat so we can take a closer look and assist you further. You can reach live chat by visiting our Help Center and clicking the chat icon at the bottom right of the page.

Question 5

I completed an offer or downloaded an app but I haven't received my points.

Accepted Answer

Why You May Not Have Received Points for a ZoomBucks Offer

If you completed an offer on ZoomBucks but didn’t receive your points, here are some common reasons why this might have happened:

The app was not downloaded through ZoomBucks To be eligible for credit, you must download the app directly through the ZoomBucks platform. If it was downloaded from another source, the offer may not track properly.
The app was previously installed on your device If you've installed the app in the past—even if it was uninstalled—you may not receive points for reinstalling it. Most offers are only valid for first-time installs.
Not enough time spent in the app Some offers require users to spend a certain amount of time within the app before points are awarded. Make sure to follow any time-related requirements listed in the offer details.
Delayed crediting from the advertiser Points may not be credited instantly. Some advertisers take several hours or even days to confirm the completion of an offer and issue rewards.
Instructions were not fully followed Many offers have specific requirements such as signing up, confirming your email, reaching a level in a game, or completing a tutorial. Be sure to carefully follow all instructions provided in the offer.
Device compatibility issues If the app isn't fully compatible with your device, it might not function as intended or track your activity correctly

Question 6

I didn't receive the activation email, I cannot activate my account

Accepted Answer

We're sorry to hear you're having issues activating your account! If you haven't received the activation email, please try the following:

Check your Spam or Junk folder – Sometimes our emails can end up there by mistake.
Once you find the email, select “Mark as safe” or “Not Spam” to make sure you receive future messages from us.

To ensure you don’t miss any important emails, you can also refer to this guide on how to whitelist our email address with your specific email provider:
👉 How to Whitelist Emails

If you still can’t locate the email, feel free to reach out to us through chat so we can help you activate your account manually.

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