Why was my account suspended?

Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), common triggers include activity that goes against our platform guidelines or indicates invalid participation.

Common reasons for account suspension include:

• Unusually high or substantial point reversals, which can indicate low-quality or invalid survey participation
• Duplicate or multiple accounts belonging to the same user
• Attempts to circumvent our systems or earn points dishonestly, including unusual earning patterns
• Invalid or fraudulent referrals
• Using VPNs or proxy servers to hide your real location
• Fraudulently completing offers
• Providing false or fictitious information during surveys or signups

To avoid suspension, use only one account, provide truthful information, participate in surveys and offers legitimately, and do not use VPNs or proxies or attempt to circumvent platform systems. Accounts may be re-evaluated when a reward is requested because additional advertiser payment or reversal information may only become available at that stage.

These rules help keep the platform fair and secure for all users.

If you believe your account was suspended by mistake, please reach out to us through chat. However, after review, suspension decisions may be final and cannot be reversed.

Updated on: 24/07/2026