Why do I get an "Access Denied Error"
If you’re getting an “Access Denied” error, it’s usually because of one of the following reasons:
You’re trying to log in from a different country than the one you originally signed up from.
There’s been a suspicious login attempt or unusual activity on your account.
To help keep accounts secure, we may temporarily block access in these situations.
If you believe this is a mistake or need help regaining access, please contact us through our live chat so we can take a closer look and assist you further. You can reach live chat by visiting our Help Center and clicking the chat icon at the bottom right of the page.
You’re trying to log in from a different country than the one you originally signed up from.
There’s been a suspicious login attempt or unusual activity on your account.
To help keep accounts secure, we may temporarily block access in these situations.
If you believe this is a mistake or need help regaining access, please contact us through our live chat so we can take a closer look and assist you further. You can reach live chat by visiting our Help Center and clicking the chat icon at the bottom right of the page.
Updated on: 12/05/2025
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