Why do I get an "Access Denied Error"

If you’re getting an “Access Denied” error, it’s usually because of one of the following reasons:

• You’re trying to log in from a different country than the one you originally signed up from.

• There’s been a suspicious login attempt or unusual activity on your account.

To help keep accounts secure, we may temporarily block access in these situations.

If you believe this is a mistake or need help regaining access, please contact us through our live chat so we can take a closer look and assist you further. You can reach live chat by visiting our Help Center and clicking the chat icon at the bottom right of the page.

Updated on: 12/05/2025