I completed an offer or downloaded an app but I haven't received my points.

Why You May Not Have Received Points for a ZoomBucks Offer

If you completed an offer on ZoomBucks but didn’t receive your points, here are some common reasons why this might have happened:

The app was not downloaded through ZoomBucks
To be eligible for credit, you must download the app directly through the ZoomBucks platform. If it was downloaded from another source, the offer may not track properly.

The app was previously installed on your device
If you've installed the app in the past—even if it was uninstalled—you may not receive points for reinstalling it. Most offers are only valid for first-time installs.

Not enough time spent in the app
Some offers require users to spend a certain amount of time within the app before points are awarded. Make sure to follow any time-related requirements listed in the offer details.

Delayed crediting from the advertiser
Points may not be credited instantly. Some advertisers take several hours or even days to confirm the completion of an offer and issue rewards.

Instructions were not fully followed
Many offers have specific requirements such as signing up, confirming your email, reaching a level in a game, or completing a tutorial. Be sure to carefully follow all instructions provided in the offer.

Device compatibility issues
If the app isn't fully compatible with your device, it might not function as intended or track your activity correctly—resulting in no credit.

Updated on: 21/05/2025