How do I verify my account with ID?
If you're seeing a message asking you to verify your account, don't worry—this is a standard step to help keep ZoomBucks safe and secure for everyone.
Here’s what you need to do:
Follow the on-screen instructions.
When you log in to the members area, you’ll see a prompt with details about the verification process.
Click the verification link.
Inside the prompt, there will be a link that takes you to our trusted verification partner, Vouched.ID.
Check your email.
You should also receive an email with verification instructions—be sure to check your inbox (and spam/junk folder just in case).
Submit your ID.
Follow the steps provided by Vouched.ID to complete your identity verification.
What happens next?
After you've submitted your identification:
Our support team will review your submission.
We process verification requests daily, and you can expect a response within 48 business hours.
If you don’t hear back within 72 business hours, feel free to reply to the original verification email you received, and our team will follow up as soon as possible.
Here’s what you need to do:
Follow the on-screen instructions.
When you log in to the members area, you’ll see a prompt with details about the verification process.
Click the verification link.
Inside the prompt, there will be a link that takes you to our trusted verification partner, Vouched.ID.
Check your email.
You should also receive an email with verification instructions—be sure to check your inbox (and spam/junk folder just in case).
Submit your ID.
Follow the steps provided by Vouched.ID to complete your identity verification.
What happens next?
After you've submitted your identification:
Our support team will review your submission.
We process verification requests daily, and you can expect a response within 48 business hours.
If you don’t hear back within 72 business hours, feel free to reply to the original verification email you received, and our team will follow up as soon as possible.
Updated on: 12/05/2025
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