How can I change my default country?

If you’ve moved to a different country and need to update your default country on GrabPoints, we can help with that!

To request a country change:

1. Contact our support team via chat.

Head over to our Help Center and click the chat icon at the bottom-right corner of the page.

2. You may be asked to provide:

• A valid proof of residency (such as a utility bill, lease agreement, or official document showing your new address)

• A valid ID that matches your account information

This is to ensure your account stays secure and complies with our policies.

Updated on: 12/05/2025