Why am I getting a white screen when I try to access the site?

Before starting a chat, please follow these steps to gather technical details and perform some troubleshooting.

Technical Troubleshooting:

• Check if you are online. Ensure that you are connected to the internet.
• Refresh the page to see if the issue persists.
• Restart your Wi-Fi router to reset the connection.
• Check for any VPN. If you're using a VPN, try disabling it temporarily, as some VPNs may block access to certain websites or services.

Browser Troubleshooting:

For Chrome:

1. Right-click and select Inspect.
2. Click Network.
3. Click XHR.
4. Take a screenshot of the entire browser.
5. Click Console.
6. Click Errors and check what’s listed.
7. Take another screenshot.

For Safari:

1. Right-click and select Inspect Element.
2. Click Network.
3. Click XHR.
4. Take a screenshot of the entire browser.
5. Click Console.
6. Ensure Errors is selected.
7. Take another screenshot.

Updated on: 13/05/2025