> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.zoombucks.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm not being credited. What should I do?

If you didn’t get points after completing an offer, it could be due to one of the following reasons:

### Common Reasons for Missing Credit

* You **previously attempted the same survey** or a similar version from another platform.
    
* The survey provider **flagged your submission as low quality**, which can happen if answers were inconsistent or rushed.
    
* You **did not fully complete** the survey or missed required steps.
    
* You were **disqualified late in the survey**, which can sometimes happen after pre-screening questions.

## How to Make Sure You Get Credited

Follow these best practices to improve your chances of getting credited for surveys:

1. **Be honest and consistent** when answering all questions.
    
2. **Take your time.** Rushing through surveys or clicking randomly may trigger disqualification.
    
3. **Avoid opening multiple surveys at once.** This can cause tracking issues or lower your quality score.
    
4. **Check the requirements.** Some surveys require a full completion, while others may credit partially if you are disqualified after answering a few questions.
    
5. **Wait a bit.** Most surveys credit within **10 minutes**, but some providers may take up to **24 hours**.

## Still Not Credited? Use the Chat to Contact Support

If it’s been more than 24 hours and you haven’t received your points:

1. Go to the bottom-right corner of the ZoomBucks Help Desk page.
    
2. Click on the **chat icon** to start a conversation with our support team.

### When contacting support, be sure to include:

* A **screenshot** showing you completed the offer
    
* Any **email receipts or confirmations**
    
* The **email address used** to sign up (if applicable)
    
* The **location of the survey**, e.g., “Found under Survey Partners”