> ## Knowledge Base Index
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# How do I close or delete my account?

If you’d like to close your account, you can do so directly from the app or mobile site. Just follow these steps:

### Steps to Close Your Account:

1. **Tap the menu icon (☰)** in the top-right corner of the navigation bar.
    
2. Scroll down and tap **“Settings”** 
    
3. Pick Profile and Click on the Tab Security
    
4. Just at the bottom, you’ll see a message that says:
    *“If you wish to delete your account, click here.”*
  ![](https://storage.crisp.chat/users/helpdesk/website/-/9/8/0/3/980382544db8e800/image_os6nre.png) the link and you’ll be taken to the account closure page.
        
5. On the new page, click the **“Close my account”** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/8/0/3/980382544db8e800/image_1iap7px.png)
6. After that, an email will be sent to your registered email address.
    
7. **Check your inbox** and click the **“Confirm”** button in the email to complete the closure process.

Closing or deleting an account is irreversible. Once deleted, all information—including points and pending rewards—will be erased. A deleted account cannot be reactivated.

Creating a new account after deletion is not permitted, including with a different email address. If an account was closed or deleted, it cannot be used to continue accessing the platform.

### Want to permanently delete your data?

If you wish to **completely delete your account and all associated data**, please **reach out to us via chat**. Click the chat icon at the bottom right of the screen. Our support team will be happy to assist you.