> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.zoombucks.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I cancel my redemption?

If your reward has not been delivered yet, you may cancel your redemption. To cancel your reward, please **reach out to us via chat** and our team will assist you with the cancellation process.